Return & Warranty:
E-Blue Gaming promises to repair or replace any E-Blue USA product or component that E-Blue USA finds to be defective in material or workmanship within 12 months after the forefront delivery day.
If there is any damaged by force majeure, ( which E-blue defines as non-physical damage), you must ship returning items back to us within 30 days after the purchase date. Excludes any of the clearance items. Please send your request by e-mail to rma@e-bluegaming.com with photos of damaged goods.
Customers are responsible for the shipping cost from any on their own location to either the e-blue USA office in Chandler Arizona OR the warehouse in California/New Jersey. Final return address will be provided on our final return approval letter.
E-Blue shall return either:
a) the actual part of item
b) the entire set of the item
c) the amount of actual payment.
We shall take approx 21-30 business days after the return items has been received by our office or warehouse which we shall inspect on the return and process the return OR refund. We shall take another minimum of 45-60 days for the return/credit process and for it to be posted on your credit card or wire by quick pay with zella. You will be credited in the same manner as the original purchase was made, (i.e. if you paid by credit card, your credit card will be credited.) The purchase-refund, less any exchange/return/restocking fees, will be made within 45-60 days days of return, and may be delayed due to any damage claim by the carrier. We shall inform the final decision on which return of payment method on the forefront return mail within 21-30 days upon we received the returned items.
Requests to cancel or amend an order must be made via e-mail by 10 AM the following business day and/or prior to shipment. Any e-mail messages requesting an order to be changed or canceled that is received after business hours will be addressed the following business day. Any order refused after it has been shipped (unless previously arranged through our Customer Service Department) will be treated as a return and other costs, including but not limited to shipping and handling costs, plus 5% sub-charge on the total amount on the invoice as a handling charges on the invoice will be deducted/charged consequently.
Please review these terms and conditions which govern your use of, and purchase of products from E-Bluer/our website. By accessing, browsing, or using this website, you acknowledge that you have read, understand, and agree to be bound by these terms. If you do not agree to these terms then please do not use this website.
The above policies are subject to change without notification.
E-Blue hopes every product you purchase meets or exceeds your expectations, but we fully understand that it is not always possible and we will gladly try to work with you towards a mutually agreeable solution.
Refund amount depends on inspection results and other discretionary fees. We are unable to issue refunds for products returned that have been soiled, damaged or have parts missing.Shipping and Handling charges are not refundable, including residential fees.Any canceled orders will be refunded within up to 96 hrs.
E-Blue reserves the right on all return decision and all explanation on the return and refund matters.
